Job Description
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Zalo Business Solutions (ZBS) is Zalo’s comprehensive suite of solutions that empowers businesses to operate and serve customers within the Zalo ecosystem. Our flagship messaging product, ZBS Template Messaging, is Zalo’s leading B2B messaging product by revenue, sending several hundred million messages every month.
We are looking for a Product Intern to support the product lifecycle across ZBS Template Messaging and ZBS Account — from understanding the market and our users, to working with data, to translating insights into clear specs. Beyond product work, this intern will help us build toward an AI-native product team.
We’re looking for a new generation of product owner: someone who uses AI tools aggressively in their daily work, builds their own automation, and treats their own workflow as a product to keep improving.
🤖 What you will do
Research & Insight
- Conduct competitive analysis and market research on messaging and business products;
- Synthesize user feedback, support tickets, and partner conversations into structured insights;
Data & Metrics
- Pull and analyze product usage data to answer specific questions (adoption, drop-off, message volume trends);
- Help define and track simple product metrics, and turn numbers into clear takeaways;
Spec & Delivery
- Draft product requirement documents (PRDs), user flows, and simple wireframes;
- Coordinate with engineering, design, and commercial teams to support feature delivery and post-launch reviews;
Process & AI-Native Ways of Working
- Help document how the product team works (research, specs, launch reviews, tracking) into clear, reusable templates and standards;
- Use AI tools to draft, summarize, and automate repetitive parts of these workflows;
- Spot friction in how the team works, propose a small improvement, and measure whether it helped.
👾 What you will need
- Last-year student or recent graduate (any field — business, technical, design, or economics all welcome);
- High agency — you take ownership of ambiguous problems instead of waiting to be told what to do;
- Learning velocity — we hire for how fast you grow, not what you already know;
- Strong research, structured thinking, and written clarity (specs/docs others can act on without follow-up);
- Comfortable working with data and able to turn it into insights;
- Already uses AI tools (e.g. ChatGPT/Claude) in daily work, and is curious about automating their own workflow;
- A clear career trajectory in Product Management.
