Job Description
Description
- Receive and address customer inquiries and complaints through various communication channels (phone, email, chat, etc.);
- Guide customers in using products/ services effectively;
- Record and relay customer feedback to relevant departments;
- Monitor, update and manage customer information accurately;
- Provide administrative support related to customer service (if necessary)
Requirements
- Good communication skills, patience, and attention to detail in handling situations;
- Proficiency in basic office software (Word, Excel, Email, etc.);
- Quick learner and proactive in work;
- Preference for candidates with knowledge of invoices and basic accounting practices
- Responsible and able to work well in a team
Benefits
- Opportunities to work in a professional, modern and dynamic environment;
- Opportunities to obtain overseas and on-job training or external training for Professional Certificat;
- Opportunities for personal development and career advancement through courses and training workshops provided by FPT;
- Good corporate culture with in/out of office activities that help to develop the candidate’s ability and creativity
- Best working environment: Pantry full of snacks and drinks, PS5 and video games,
library, football table, billiard table, board games, etc. - Others: Office happy hours, quarterly team outings, participating in self-organized clubs like book, sports, games, billiards, etc.
Office: FPT Tower, 10 Phạm Văn Bạch, Dịch Vọng - Cầu Giấy - Hà Nội
